What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose to fund your wallet, whether that is bKash, Nagad, or Rocket. We also collect transactional records: deposit amounts, withdrawal requests, and the account verification steps
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you complete. Device and session data — your browser type, IP address, and the pages you visit — are logged automatically to keep your account secure and to detect unusual activity. We do not store your full bKash, Nagad, or Rocket PIN or mobile banking credentials;
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those stay within your own wallet app. Cookies and similar tracking tools record your session state so you stay logged in across pages and so we can show you content relevant to your account activity. We retain your data for as long as your account is
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active and for the period required by applicable financial and legal obligations in the regions where we operate. You can request a copy of the data we hold or ask us to delete your account by contacting our support team directly. Availability of our services depends
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on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.